The Call Center: Your Partner in Telephone Reception
MTR MEDIA’s call center offers several key services to ensure the telephone reception of our clients:
Inbound Call Management
– Reception and handling of customer calls
– Transfer to the appropriate department if necessary
– Appointment scheduling, order taking, or complaint management
Professional Reception
– Agent introduction with the call center and client name
– Active listening and empathy to understand customer needs
– Use of appropriate vocabulary and positive phrases
Call Management Tools
– CRM software to centralize customer information
– Standardized response macros aligned with the client
– Performance tracking of agents to improve quality
Flexibility and Cost Savings
– Ability to manage calls 24/7 according to needs
– Outsourcing to reduce personnel costs
– Adaptability to seasonal peaks in activity
In summary, our call center brings its expertise in telephone reception, tools, and resources to provide quality customer service to our clients and their customers, while generating savings and flexibility.